Transportation Management Operations Technician
The Niagara International Transportation Technology Coalition (NITTEC) is seeking a full-time Transportation Management Operations Technician. This position will require flexible work hours, rotating shifts, and on-call support work to meet the demands of a 24/7 TOC operation.
NTTEC is a bi-national coalition of agencies, authorities, municipalities and other entities in Western New York and the Niagara region of Southern Ontario to help get travelers where they are going more safely and efficiently. NITTEC provides real-time traffic and roadway information to improve traffic flows, and enhance emergency assistance for motorists using the transportation system. Less time spent in congested traffic means less energy consumption, less air pollution, and reliable travel times for personal and business travel.
The NITTEC Traffic Operations Center (TOC) is a 24-hour centralized multi-agency traffic management center that gathers real-time roadway condition information for decision making to improve overall traffic flow and aid in reducing congestion. The multi-agency Intelligent Transportation Systems used within the TOC include an Advanced Traffic Management System (ATMS), a multi-agency technology enabled regional mobility management system, Closed Circuit Television (CCTV), Dynamic Message Sign (DMS), Portable Variable Message Signs (PVMS), traffic condition warning signs or flashers and various incident detection systems. By acting as a focal point for traffic information in Western New York and Southern Ontario, NITTEC provides timely and accurate information to stakeholders, media and the motoring public for regional and international border crossing traffic management.
This position is a customer service position that disseminates real-time traffic information among the transportation agencies, police, media, emergency services, and the public. Manage traffic on the regional transportation system through the use of ITS. Uses telephone and e-mail to communicate traffic management and traffic event information to other TOC operators, management, member agency personnel, and media. Communicate and coordinate incident response with emergency responders and transportation agency personnel.
Operate cameras and scan multiple displays to monitor and verify traffic information. Detect and respond to traffic management information from sources such as ATMS alarms, websites, CCTV, police and member agency radios, and stakeholder telephone calls. Create and enable ATMS response scenarios when traffic events are detected. Evaluate and respond to roadway incidents, by determining lanes closed, injuries, spills, facility damage and estimated incident duration. Create and post DMS and PVMS messages using the ATMS to update travelers with traffic information.
Works closely and cooperatively with other TOC operators and transportation personnel to coordinate activities in a professional service-oriented environment. Coordinate with incident management teams for emergency management response.
Must be able to work well independently, make quick decisions, and prioritize multiple demands and tasks that happen throughout a shift.
Must be able to use and operate the following equipment:
- Computer workstation in a windows application environment.
- Telephone and radio scanners.
- Video monitor keyboard and display wall.
- CCTV camera controls.
- NITTEC ATMS for graphical and text data, creation of DMS/PVMS messages and ITS activations.
The salary range is $47,923 to $66,129. Final salary will be determined based on experience and qualifications of the individual selected.
Requires a minimum of a high school education, with a 2-year college degree preferred. Work experience should include on-the-job experience in customer service and/or incident management in emergency response, police, fire, service patrol, or dispatch center. A good understanding of the regional roadway network in Western New York and Southern Ontario.
NITTEC follows NFTA’s Non-Represented Employee Benefits and the following is a summary of key benefits:
Health and Dental: NITTEC offers comprehensive health insurance coverage with 85% of the cost covered by NITTEC. The plan is a traditional health insurance model, providing robust medical coverage for employees at their families.
Paid Time Off:
- 12.5 Paid Holidays
- 5 Personal Days per year
- 13 Vacation Days to start (accrues at 4 hours per pay period) with 1 day added per year of service until employee reaches 20 Vacation Days after 8 years.
- 4 hours Sick Pay per pay period which accrues up to 1,440 hours.
Retirement: NITTEC participates in the New York State and Local Retirement System (NYSLRS). As a Retirement System member, you earn service credit for your paid public employment with a participating employer. The system provides retirement benefits based on your years of service and final average salary.
NITTEC also offers a 457(b) deferred compensation plan, which allows employees to contribute a portion of their salary toward a tax-deferred retirement savings account. Contributions to this plan can reduce your current taxable income, and earnings accumulate tax-free until withdrawn.
Additional Benefits include short and long term disability, group life insurance and an NFTA Metro Pass.
Please submit your resume to: NITTEC, ATTN: Administration, 93 Oak Street, Buffalo, NY 14203 or
Email: lwalgate@nittec.org
AA/EOE